Crucial conversations training uk how to#

Training your trainers (face-to-face accreditation for corporate trainers with large groups to train).

In-house (online and face-to-face for groups and teams, worldwide).

Public workshops (online and face-to-face in major UK cities).

Our body is hard wired for flight or fight these conversations trigger this stance c. Why is it so hard to do these conversations well i. Chapter 1: What Is a Crucial Conversation and Who Cares a. Indigo offer Think on Your Feet® workshops online and face-to-face for individuals and teams: Crucial Conversations Summary and Workbook Questions. Online and face-to-face Think on Your Feet® workshops Think on Your Feet® provides you with six main plans and three support plans, with plenty of time to learn and practice them. This will help a great deal when having a conversation where you are at risk of emotions running high. The idea is that you lay out the three things you are going to talk about, and then talk about them.īy delivering your communication around three key points, it makes it much easier for your listener to follow and remember what you are saying – and for you to stay on track. There are no set rules on what your three ‘things’ are, as such.

What you would like to see from them in a few months.

Support you can offer them in making the change.

What’s going well with their performance.

So, for example, if you are talking to a team member about a desired behavioural change, you could talk about: Suspend judgements for better understanding. Identify the right time and place for having critical conversations. This gives you an agenda for what you are going to say and helps you to stay focused. The objectives of this Difficult and Crucial Conversations Training Course are: Counter challenging conversations with confidence and skill.

Crucial conversations training uk how to#

Think on Your Feet® shows you how to package your message around three key points. They also ensure that you don’t “ramble” which is what can often happen when we are anxious or emotional. They ensure that you have a clear and brief message, that is delivered in a calm and considered fashion. Think on Your Feet® techniques (called ‘Plans’) are the most powerful tool to use. So, how can you make conversations easier to have and how can you make sure you get your message across clearly?

You won’t see the desired behavioural change, if you don’t have the conversation! Trying to communicate sensitive messages, is not only difficult to phrase, but it can also cause an emotional response from them (and potentially you too!)Ī lot of Managers choose to avoid these difficult conversations however, this is not a good choice. Especially if we’ve little or no time to plan what we are going to say. However, they can sometimes feel very uncomfortable. These types of conversations are inevitable and necessary. As Managers, we may need to have a conversation with a team member to discuss a required behavioural change the need to work from home or be furloughed. There are times in our career when we all have to have difficult conversations. Gilly Meek, Accredited Think on Your Feet® Trainer Crucial Conversations® for Mastering Dialogue gives individuals the skills to step into disagreement and turn disagreement into dialogue for improved relationships and results.